terms and conditions

Use of the Website

This website is owned and operated by Tuck n’ Snug Ltd, Company Number 09159952, whose registered office is 9 Vinnetrow Business Park, Vinnetrow Road, Chichester, West Sussex PO20 1QH.  (‘Tuck n’ Snug’).

Like all online retailers, we have the necessary small print of terms and conditions. Please read these carefully, as by using our website, you are agreeing to these terms and conditions (‘Terms’). We reserve the right to change the Terms or any part of them without notice or liability – so we advise our customers to regularly check them.

All content included on this website, including but not limited to text, graphics, logos, images and all related intellectual property, is the property of Tuck n’ Snug. By continuing to use the website you acknowledge that such material is protected by applicable UK and international intellectual property and other laws.

The Tuck n’ Snug logo is a UK registered trademark of Tuck n’ Snug. No rights are granted to use any trademarks on this website without our prior written consent.

This website is intended for use by UK residents only.

Tuck n’ Snug duvet covers and pillowcases are registered and protected designs.  Attempts to copy these designs will be classed as infringement.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from this website, unless expressly indicated on the website or you have sought prior written permission.

The material in this website is provided for your general information only and is not intended to constitute advice. The content of this website should not be relied upon when making any decisions or taking any action of any kind.

While we make all reasonable endeavours to ensure that our website is free from viruses and other harmful components, you are strongly advised to take responsibility for your own internet security, such as personal details and computers.

This website may contain links to other sites. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of their use.  You must not create or encourage any third party to create hyperlinks to this website without our prior written consent (which we may withhold at our absolute discretion and without providing any reason).

While we endeavour to ensure that the website is available 24 hours a day, we shall not be liable if, for any reason, it is unavailable at any time or for any period. We give no warranties as to its availability, performance or accessibility. Access to this website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control. You should be aware that you use the website and its content at your own risk.

Any communications to Tuck n’ Snug by email or otherwise shall be non-confidential or non-proprietary. Anything you transmit to Tuck n’ Snug shall be used strictly in accordance with the privacy policy of Tuck n’ Snug. Tuck n’ Snug may use any ideas, concepts, know-how or techniques contained in any communication which you send to us for any purpose whatsoever.

To the maximum extent permitted by law, Tuck n’ Snug accepts no liability for:
i) any damage you suffer that is not foreseeable or
ii) any indirect, consequential, special or exemplary damages.

The material on this website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fit for purpose and the use of reasonable care and skill) which but for these Terms might have effect in relation to this website.

Tuck n’ Snug’s total liability for any claim arising out of any order placed by way of our website, whatever the nature of the claim, shall not exceed the higher of £39 or the price of the product(s) supplied by us to the customer plus any postage incurred.

Conditions of Sale

While every reasonable effort has been made to ensure that all products and prices are communicated correctly on the Tuck n’ Snug website, Tuck n’ Snug reserves the right to correct any errors and adjust prices accordingly, as and when necessary. All prices on the website include VAT.

While we make every possible effort to ensure we display our goods as accurately as possible, we cannot be held responsible for colour variations, including disparities in computer screen settings. Sizes, shapes and patterns shown on the website are approximate only.

The use of a duvet and pillow is advised for children over the age of 12 months. Please ensure that you follow the instructions on how to use Tuck n’ Snugs’ duvet covers and pillowcases. The company will not be held liable for incorrect usage or user negligence.

When an order is placed through the website an acknowledgement email will be sent. This is acknowledgement that we have received your order and does not confirm our acceptance of your offer to buy the product(s) that you have ordered. We only accept your offer and conclude the contract of sale when we have received payment from you and we send you a confirmation email indicating that your order has been processed and is on its way to you. If a product is unavailable or out of stock we will inform you promptly and advise on availability. If for any reason, we do not accept your order, no payment shall be taken under normal circumstances. However, if you have paid for your order, Tuck n’ Snug will refund your payment in full.

As a UK customer, you have the right to a 14 calendar day ‘cooling off’ period. If you change your mind about the goods and wish to return them, you must inform us within 14 calendar days of the day after you (or your nominated representative) receive the goods. Goods must then be returned to us within 14 calendar days from that date. You will responsible for paying return postage and we will refund you within 14 calendar days after the day on which we receive the returned goods and will include any standard initial delivery charges. If you handle the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, and the value of the goods have diminished as a result of this handling, we may reduce any refund payable to you by this diminishment in value.

If any goods are defective and you notify us of this within 30 days of delivery, you shall be entitled to a full refund, repair or a replacement. If any of the goods are defective and you notify us of this after 30 days of delivery, you may be entitled to repair or a replacement. If any repair or replacement we provide is defective, you shall be entitled to a full refund. You will need to obtain a Proof of Posting Certificate from your Post Office for us to be able to refund your postage costs. As a customer you are responsible for the goods until they are received by us. We are not liable for returns which do not reach us, or are damaged when we receive them.

Returns Address: Tuck n’ Snug Ltd, 9 Vinnetrow Business Park, Vinnetrow Road, Chichester, West Sussex PO20 1QH
tel: +44 (0)1273 930960. Email: info@tucknsnug.co.uk

Orders will be dispatched usually within 24 hours of receipt but in any event within 30 days, subject to stock availability. UK mainland orders are dispatched by courier and usually received within 3 working days and may require a signature. For deliveries outside of the UK mainland a surcharge will be applied. Whilst we make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible if you do not receive your goods and we will attempt to get your goods to you as soon as possible or you may cancel your order and obtain a refund. If products are returned to us as undeliverable, we shall refund the price of the products unless the address provided to us proves incorrect or invalid.

We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch we will refund you in full.

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control such as power failure, internet service provider failure, fire, flood or any other event that is beyond our control.

This website and these Terms of usage are governed by and construed in accordance with the Law of England and Wales and shall have exclusive jurisdiction in respect of the same.

Promotional Offers – Terms and Conditions

From time to time, Tuck n’ Snug run promotions and offers on selected products or lines. All of our promotional offers are subject to the below terms and conditions:

1. The offer is only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.
2. The offer cannot be used in conjunction with any other offer.
3.  The offer is valid for a limited period of time as specified in the marketing communication on the website, not to be used outside of that period.
4.  If a ‘promotional offer’ item is returned and meets our standard return conditions, a customer will be refunded the ‘promotional offer’ price of the goods only.
5.  All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

Current promotional offers:

20% Discount on selected lines only – while stocks last

A promotional offer of a 20% discount applies to selected lines only and while stocks last. Please note a standard delivery charge (normally £4.95) still applies. Full terms and conditions are as above.

20% Discount on selected lines only plus free automatic prize draw entry – while stocks last.  Promotion in association with Peas in the Pod website.

A promotional offer of a 20% discount applies to selected lines only (while stocks last) plus automatic entry into a free prize draw to win another identical Tuck n’ Snug bedding set. One prize winner only. Entries will be collated from Tuck n’ Snug’s purchasers’ database. The prize winner will be drawn at random and contacted w/c 1 May 2017. The prize will be delivered within 14 working days. Prize draw entry is a condition of purchase. Tuck n’ Snug reserves the right to publicise the prize winner announcement on all social media channels. Full terms and conditions are as above.  No cash alternative will be offered.

March promotion: £10 Discount on selected lines only – while stocks last

A promotional offer of a £10 discount applies to selected printed lines only (Animal Antics and Night-time Number range) and while stocks last. Please note a standard delivery charge (normally £4.95) still applies. Full terms and conditions are as above.